Effective Date: October 28, 2024

iDelvix.com (“we,” “us,” “our”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make purchases through our Website. By accessing or using iDelvix.com, you agree to the terms of this policy.

1. Information We Collect

A. Information You Provide to Us

When you interact with our Website, you may voluntarily provide the following information:

  • Personal Information: Including your name, email address, billing and shipping addresses, and phone number.
  • Payment Information: When you make a purchase, we collect information necessary to process payments, such as credit card details, which are securely handled through our payment processor and not stored on our servers.
  • Account Information: If you create an account, we may collect a username, password, and other details to personalize your experience.
  • Communication Information: Information from your correspondence with us, including inquiries, feedback, and responses to surveys.

B. Information Collected Automatically

We collect certain information automatically when you visit the Website, including:

  • Usage Data: Details on pages visited, time spent on each page, click patterns, referring site details, and navigation routes.
  • Device and Browser Information: Including IP address, browser type, device type, operating system, and network information.
  • Location Information: Approximate location based on IP address, which helps us provide relevant content.

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your usage of our Website.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for basic functionalities like security, network management, and accessibility.
    • Performance and Analytics Cookies: Used to track and measure Website performance, helping us improve your experience.
    • Functional Cookies: Store preferences like language or location, personalizing your experience.
    • Marketing Cookies: Enable personalized ads based on your browsing activity.

You may adjust your browser settings to refuse cookies, but this may impact your experience on our Website.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing and Fulfillment: To fulfill and manage orders, process payments, and ensure delivery.
  • Customer Service: Respond to inquiries, provide support, and handle disputes or requests.
  • Personalization: Customize content, product recommendations, and your overall experience on the Website.
  • Marketing Communications: Send promotional offers, newsletters, or updates on new products if you have opted in to receive them.
  • Analytics and Improvement: Analyze usage patterns, monitor trends, and improve the performance and functionality of our Website.
  • Legal Compliance and Security: Comply with legal obligations, prevent fraud, and protect the security of our users and Website.

3. Sharing Your Information with Third Parties

We may share your information with third parties in certain circumstances, including:

  • Service Providers: Third-party providers (such as payment processors, shipping companies, and analytics platforms) who assist in operating our Website. These providers only access information necessary to perform their functions and are prohibited from using it for other purposes.
  • Marketing and Advertising Partners: With your consent, we may share data with partners to deliver targeted ads and measure marketing effectiveness.
  • Compliance with Law: We may disclose your information if required by law, to protect our legal rights, or in response to legal requests such as subpoenas or government investigations.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to appropriate confidentiality agreements.

We do not sell, rent, or trade your personal information with third parties for their promotional purposes.

4. Data Security

We implement a variety of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL) and secure payment processing. While we strive to protect your personal data, no system is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we take steps to securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Correct any inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal information, subject to certain legal obligations.
  • Right to Object: Opt out of direct marketing and request restrictions on data processing.
  • Right to Data Portability: Request a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact us at [Your Contact Email]. We may need to verify your identity before fulfilling your request.

7. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will promptly delete it.

8. External Links

Our Website may contain links to other websites. This Privacy Policy applies only to iDelvix.com. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing personal information.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies on our Website to improve user experience, store user preferences, and collect data to understand and analyze how our Website is used. By accessing iDelvix.com, you consent to the use of cookies as described in this Privacy Policy.

A. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They serve various functions, such as remembering your preferences, identifying returning visitors, and providing personalized content. Some cookies are temporary (session cookies) and are deleted when you close your browser, while others remain on your device until you delete them or they expire (persistent cookies).

B. Types of Cookies We Use

We use the following categories of cookies on our Website:

  1. Essential Cookies:
    These cookies are necessary for the Website’s core functionality. They allow you to navigate the site, use its features (such as the shopping cart), and access secure areas. Without these cookies, essential services you have requested cannot be provided.
  2. Performance and Analytics Cookies:
    These cookies collect information about how visitors use our Website, such as pages visited, time spent on each page, and error messages received. We use this data to improve the performance and usability of our Website and ensure we’re delivering the best possible experience. For instance, we may use Google Analytics to understand general user behavior, enabling us to optimize content and navigation.
  3. Functional Cookies:
    Functional cookies allow the Website to remember choices you make, such as language preference, region, or account settings, to personalize your experience. These cookies help us provide enhanced functionality and a more tailored experience based on your interactions with the Website.
  4. Marketing and Advertising Cookies:
    These cookies track your browsing activity across our Website and may also be used on other websites to deliver ads that are more relevant to you. Marketing cookies are usually placed by third-party advertising networks (such as Google Ads) and help measure the effectiveness of our marketing campaigns. For example, they may remember whether you visited our site or viewed a particular product.
  5. Social Media Cookies:
    Some of our pages may contain social media plug-ins, such as “like” or “share” buttons. These cookies are set by third-party social media sites (e.g., Facebook, Twitter) to recognize users of the social media platform and allow for easy sharing of content on our Website. They may track your activity across different sites and create user profiles for advertising purposes.

C. Why We Use Cookies

Cookies and tracking technologies help us:

  • Improve Website Functionality: Ensure essential site features function as intended.
  • Analyze and Improve Performance: Understand how users interact with our Website to improve content and layout.
  • Provide Personalization: Remember preferences and settings to offer a more personalized browsing experience.
  • Deliver Targeted Advertising: Show relevant advertisements to you on our Website and other sites, based on your interests and interactions.
  • Track Conversion Rates: Measure the effectiveness of our marketing and advertising campaigns by tracking user actions (such as purchases or clicks).

D. Managing Cookies and Tracking Technologies

Most web browsers allow you to control and manage cookies through settings. You can choose to block or delete cookies, or to receive notifications when a cookie is placed. Please note:

  • Blocking Essential Cookies: Disabling essential cookies may impact the functionality of our Website, and certain features may not be available to you.
  • Opt-Out for Analytics and Advertising Cookies: Many analytics and advertising services allow you to opt out of tracking. For example, Google provides an opt-out for Analytics (https://tools.google.com/dlpage/gaoptout). Similarly, you may adjust settings within platforms such as Facebook to manage advertising preferences.
  • Cookie Settings: Adjust your browser settings to delete or block cookies. Common browsers such as Chrome, Safari, and Firefox provide instructions in their help sections for managing cookie settings.

By continuing to use our Website without changing your settings, you agree to our use of cookies and similar tracking technologies as described in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with an effective date. Your continued use of the Website constitutes acceptance of the revised policy.